Select Page

FREQUENTLY ASKED QUESTIONS

Here are some answers to questions we get asked most often. Have a question about something we didn’t answer here? Contact us by sending an email to support@nakiagray.com and we’ll be glad to help you out.

How to Use This Site

The site isn’t working properly. What should I do?

If you have trouble accessing any of the material on the site, please e-mail support@nakiagray.com so we may troubleshoot the issue. In your message please include the URL relevant to the issue and as much information as you can share, i.e. browser and/or device you are using when you experienced this complication and any error messages you may have received.

Why are the videos not playing or freezing?

Different browsers and devices handle playback differently and various browser add-ons and plugins may affect playback. If you have trouble playing videos, please try to logout and log back in with your username and password. If you are still unable to access these videos, please e-mail support@nakiagray.com so a member of our team may help troubleshoot the issue.

Why can’t I download the files?

We want to make the material we share in our programs and free training as easy as possible for you to access. If you’re having trouble downloading the material, please e-mail support@nakiagray.com with the error message you have received so we may troubleshoot and send you the material.

Questions about your programs

How do I find which programs I belong to?

Click on the main top menu link called “your programs” or go to your Account page. There you will see a list of all of the programs you currently have access to in full color. The programs that are grayed out you don’t have access to but you can click on them to find out more information.

How do I sign up for the community?

Make sure you have a Facebook account. Visit the group page, click on “request to join”.

Becoming a Boss Membership

How do I log in to the membership site?

To access the membership site, please visit: http://www.courses.nakiagray.com. You may want to bookmark this page to make it easily accessible.

What happens if I forget my password? or my login page?

Please e-mail support@nakiagray.com and we’ll be happy to assist you. To login you may click the login button in the upper right-hand corner at http://www.courses.nakiagray.com or bookmark http://www.courses.nakiagray.com to make the membership site easily accessible for future visits.

Do you have an affiliate program?

Yes, you can sign up by clicking here.

Billing/Account info Questions

What happens if I forget my password? Or my login page?

To login you may click the login button in the upper right-hand corner at http://www.courses.nakiagray.com or bookmark http://www.courses.nakiagray.com to make the membership site easily accessible for future visits. If you forget your password, you click “Forgot password” to have a new password sent to your email address on file, but if you don’t recall which email address you used to sign up you can email us at support@nakiagray.com and we’ll be happy to assist you.

How can I update my method of payment for my recurring billing profile?

Just login at http://www.courses.nakiagray.com and choose “Your Account” and then “Billing”. From this page, you can update your credit card on file or add new payment methods, and see when upcoming payments will process.